Refund & Return Policy
Last updated: September 5, 2026
Customer satisfaction matters. This policy describes your return and refund rights for purchases on store.whyseek.net. Nothing here affects mandatory statutory rights in your country.
1. 7-Day No-Reason Returns
- Unopened, unused goods in original packaging may be returned within 7 days of delivery for a refund, in line with our on-site promise.
- For hygiene-protected items (supplements, skincare), the sealed inner packaging must be intact.
2. Wrong / Damaged / Defective Items
- Report within 14 days of delivery with photos. We send a replacement or issue a full refund including return shipping we arrange.
- Counterfeit claim: every product is traceable to brand-direct or authorized channels; verified counterfeit results in a refund plus reasonable remedial compensation.
3. How to Start a Return
- Email support@whyseek.net with your order number, item and reason.
- We reply within 2 business days with a return authorization and the correct return warehouse address (do not return without authorization).
- Return shipping for no-reason returns is paid by the buyer; for our error, we cover it.
4. Refund Processing
- Refunds are issued to the ORIGINAL payment card/method within 3–10 business days after the returned item is received and inspected (or immediately for agreed no-return items).
- Bank processing may add 3–10 business days depending on your card issuer.
- Original shipping fees are refunded only when the return is due to our error.
5. Non-Returnable Items
- Opened supplements/food items for hygiene reasons, personalised goods, and items marked final sale at checkout.
- Customs duties and import taxes already paid to your local authority are not refundable by us.
6. Order Cancellation
- Orders can be cancelled free of charge before they are shipped; contact us as soon as possible and we will try to stop the shipment.
Guangzhou WhySeek Technology Co., Ltd.
support@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays