WhySeek StoreShop

Privacy Policy

Last updated: September 5, 2026

This Privacy Policy explains how Guangzhou WhySeek Technology Co., Ltd. collects, uses and protects personal data when you use store.whyseek.net.

1. Data We Collect

  • Order data: name, email, phone, shipping and billing address, purchase history.
  • Payment data: processed by our payment providers; we receive only transaction status, never full card numbers.
  • Technical data: IP address, device and browser information, cookies (see section 5).
  • Contact data you submit via forms or emails.

2. How We Use Your Data

  • To process orders, payments, shipping and after-sales service.
  • To prevent fraud and comply with legal obligations (contract performance and legitimate interest / legal requirement bases).
  • To improve our products and website (aggregate statistics).
  • We do not sell personal data to third parties.

3. Sharing With Third Parties

  • Payment processors (e.g. LianLian Global, PayPal) to complete transactions.
  • Logistics carriers and customs brokers to deliver your order and clear customs.
  • Service providers (hosting, email) bound by confidentiality obligations.

4. Data Storage & Transfers

  • Data is hosted on servers located in Hong Kong, China. Where your data is processed outside your country, we rely on contractual safeguards with our providers.
  • Order records are retained as required by applicable tax and commercial law (typically 3–10 years).

5. Cookies

  • We use strictly necessary cookies (language preference NEXT_LOCALE, shopping cart session) and optional analytics cookies.
  • You can clear cookies in your browser settings; the cart and language memory will then reset.

6. Your Rights

  • You may request access, correction, deletion or export of your personal data, and object to processing, by emailing support@whyseek.net.
  • EU/EEA and UK residents additionally have GDPR rights and may lodge a complaint with their supervisory authority.

7. Security

  • The site uses HTTPS/TLS encryption. Payment card data is handled exclusively by PCI-DSS compliant providers.

8. Contact

  • Data controller: Guangzhou WhySeek Technology Co., Ltd., Tianhe District, Guangzhou, Guangdong, China.
  • Questions about this policy: support@whyseek.net.
Guangzhou WhySeek Technology Co., Ltd.
support@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays
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