Terms of Service
Last updated: September 5, 2026
These Terms of Service govern your use of the WhySeek Store website (store.whyseek.net) and any order placed through it. By placing an order you agree to these terms.
1. About Us
- This website is operated by Guangzhou WhySeek Technology Co., Ltd., a company registered in Tianhe District, Guangzhou, Guangdong Province, China.
- We sell wellness supplements and curated consumer goods for international customers via cross-border e-commerce.
2. Products & Pricing
- All prices are shown in US Dollars (USD) unless stated otherwise and exclude import duties and taxes payable in the destination country.
- Product descriptions and images are for reference; natural colour and packaging variations may occur between batches.
- We reserve the right to change prices or withdraw products at any time before the order is confirmed.
- Wellness products are not intended to diagnose, treat, cure or prevent any disease. Statements have not been evaluated by the FDA unless explicitly noted.
3. Orders & Payment
- A contract is formed only when we send an order confirmation after payment is authorized.
- We accept major credit and debit cards processed through PCI-compliant payment service providers. We do not store your full card data on our servers.
- We may cancel an order (with full refund) if the product is unavailable, pricing was incorrect, or fraud-risk checks fail.
4. Shipping & Risk
- Risk passes to the buyer when goods are delivered to the address provided or, if undeliverable, when returned to our warehouse.
- See our Shipping Policy for carriers, timescales and customs handling.
5. Customer Obligations
- You must provide accurate contact and shipping information and comply with import regulations of your country.
- Prohibited: resale of counterfeit claims, chargeback abuse, fraudulent orders, and use of the site for unlawful purposes.
6. Intellectual Property
- All site content, branding (WhySeek, RADIXWELL) and materials are owned by or licensed to Guangzhou WhySeek Technology Co., Ltd. and may not be reproduced without permission.
7. Limitation of Liability
- Our liability for any order is limited to the amount paid for that order, except where liability cannot be limited under applicable law.
- We are not liable for delays caused by customs, carriers or force majeure events.
8. Governing Law & Disputes
- These terms are governed by the laws of the People's Republic of China. We will first attempt to resolve any dispute amicably through our support channel; you may also use your card network's dispute process.
Guangzhou WhySeek Technology Co., Ltd.
support@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays