Shipping Policy

Last updated: September 5, 2026

All orders ship from our warehouse in mainland China to international customers (many countries/regions supported).

1. Processing Time

Orders are prepared and dispatched within 1–3 business days after payment confirmation.
You receive a tracking number by email once dispatched.

Standard international courier (e.g. EMS / YunExpress / 4PX): typically 7–20 business days depending on destination.
Express (DHL / FedEx): typically 3–7 business days where offered at checkout.
Remote regions and customs inspections may extend delivery; we will keep you informed.

Product prices exclude international delivery. Shipping is calculated at checkout from the destination country, the chargeable weight of the parcel and the delivery option you choose (sea freight, China–Europe rail or air freight), and is shown as a separate line before payment. Import duties and carrier-advanced customs charges in the destination country are handled under Section 4 of this policy.
We do not currently operate a free-shipping threshold; if one is introduced it will be shown prominently on the product page and at checkout.

Cross-border parcels may be subject to import duties, VAT/GST or customs handling fees charged by your country.
Unless the product page states otherwise, these charges are the responsibility of the buyer (DDU/DAP terms).
We declare accurate values; we cannot mark goods as gifts or undeclared contents.
If a parcel is returned due to failed customs clearance caused by the buyer, only the product price is refundable after the goods come back.

We cannot ship to embargoed regions; some wellness products may be restricted in certain countries and will be cancelled with a full refund if that occurs.

If your parcel shows delivered but is missing, or arrives damaged, contact support@whyseek.net within 14 days; we handle carrier claims and re-ship or refund.

Guangzhou WenXun Technology Co., Ltd.

sales@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays